Terms and Conditions

Intrepid Tours and Transport

We kindly request that you read these Terms and Conditions thoroughly before confirming any booking with Intrepid Tours and Transport. By doing so, you agree to the provisions below. Should you have any queries, our team is readily available to offer further guidance and support.

  1. Booking and Payment

Upon submitting your booking form and paying a commitment fee, Intrepid Tours and Transport will provide written confirmation of your reservation. This forms a binding agreement between you and Intrepid Tours and Transport. In the event that your booking is not accepted, your deposit will be refunded, less any applicable transfer charges.

All payments made through travel agents are considered payments made on our behalf.

  1. Cancellation Policy

Cancellations by Client

You may cancel your reservation at any time by notifying us in writing. Please note that there will be cancellation charges.

Please note: Gorilla and Chimpanzee permits are non-refundable, in line with Uganda Wildlife Authority regulations. We strongly recommend purchasing travel insurance to cover any unexpected cancellations.

Cancellations by Us

While we strive to honor all bookings, cancellations may occur due to non-payment or unforeseen circumstances beyond our control. Should we need to cancel, we will offer alternative arrangements or a refund, depending on the situation.

  1. Tour Alterations and Amendments

We will attempt to accommodate any requested changes to your itinerary. Amendments must be submitted in writing or by text message to our tour consultants. Additional costs may apply depending on supplier policies.

 

  1. Transfer of Booking

If you’re unable to travel, your booking may be transferred to another person, provided the arrangements remain unchanged and suppliers agree to the substitution. Gorilla and chimp permits may be transferred as well. Please provide written notice including details of the person taking over the booking.

  1. Pricing and Payment Methods

Prices are quoted in US Dollars and may be paid in Ugandan Shillings. Accepted payment methods include:

  • Bank transfers
  • Online transfers via PesaPal
  • Cash (US Dollars or UGX)
  • Traveler’s cheques (subject to bank charges)

We reserve the right to adjust prices no less than 30 days prior to departure due to exchange rate fluctuations, government actions, fuel increases, or other relevant factors.

  1. What the Price Includes
  • Ground transport in a 4×4 safari vehicle or minibus with pop-up roof
  • Services of an English-speaking driver/guide
  • Park entrance fees
  • Accommodation and meals as specified in your itinerary
  • Permits (where applicable)
  • Activities
  1. What the Price Excludes
  • Life Insurance
  • Visas and Air tickets
  1. Special Requests

Please inform us in advance of any special requirements. Whilst we will notify our partners, we cannot guarantee such requests will be fulfilled, nor shall we be liable if they are not met.

 

  1. Liability Disclaimer

Intrepid Tours and Transport acts solely as an agent for clients in matters relating to accommodation, transport, and tours. We accept no liability for illness, delays, loss or damage to personal belongings. We are not responsible for negligence by third parties or force majeure events.

 

  1. Flights

It is your responsibility to secure confirmed return or onward tickets before departure. We are not liable if you’re denied entry into a country for lack of onward proof. Clients must also reconfirm flights and check in on time to avoid missed connections. However, you can contact us for help.

 

  1. Travel Documents

You are responsible for obtaining all necessary visas, passports, health certificates, and complying with local entry requirements. Advice provided by our team is offered in good faith and does not constitute official assurance.

  1. Environmental Ethics

Intrepid Tours and Transport is committed to conservation. We discourage collection of plants, animals, or other natural specimens. Photography is encouraged, but disturbing wildlife is not.

  1. Travelers with Disabilities

We welcome all travelers. If you have a disability requiring special arrangements, please inform us in advance so we can try to accommodate you.

  1. Acceptance of Terms

By confirming a booking with Intrepid Tours and Transport, you acknowledge and accept these Terms and Conditions in full.